Business Challenges

Small and mid-sized organizations share many of the same everyday operational concerns as larger Fortune 500 enterprises, such as: hiring/retaining employees, cash flow, capital expenditures, sales, marketing, competition, product development, industry-specific regulations, etc.., but these will vary by industry and size.  They also have to deal with the challenges of handling information security, information management and information technology, typically under much tighter resource constraints.

Managing Security

We live in a digital age.  As technologies develop, we are continually faced with new challenges and threats related to information & cyber security, but the fundamental tenets of information security, Confidentiality, Integrity & Availability, haven’t changed.  Organizations face internal and external threats from accidental deletion of data to malicious theft, corruption, deletion and ransoming of data to account & device takeover to natural & man-made disasters.  Many small and mid-sized organizations lack qualified & experienced security engineers for handling day-to-day tactical issues, and most lack having someone taking a more strategic view of an organization’s overall security posture, such as a Chief Information Security Officer (CISO)

Managing Information

Most organizations face challenges around managing information and data: regulatory compliance; legal issues; costs of backup & retention; superfluous, inconsistent and scattered data. Many organizations have no formal policies, procedures, and guidelines for implementing and maintaining: Information Life-cycle Management; Document & Content Management;  Sensitivity & Classification levels; Business Analytics; etc…  Smaller organizations typically have no formal CIO role, so this is typically means that no one person in the organization has been assigned as a responsible party for assuring the quality, accessibility and utility of the organization’s data and information.

Managing Technology

Technology changes so rapidly that it is almost impossible for organizations, especially small and mid-sized, to keep current. This typically means a lot of organizations won’t keep up.  They will run on outdated software & hardware, typically well past the anticipated life expectancy, technology that is no longer supported by vendors, technology that goes unpatched and can be easily compromised by threat actors.  Small and mid-sized organizations’ IT staff are stuck in the continual cycle of acquiring, deploying, maintaining, managing, upgrading and securing on-premises technology/applications/services, that aren’t really unique or specific to the needs of the organization.

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